Universal Parks and Resorts
Automated Wait Times
My Role:
UX/UI Designer | UX Researcher | Prototyper
Product Description:
The Automated Wait Times dashboard, is a digital environment, where Universal employees can update, manage, and delete time windows for a specific point of interest in the park.
Automated Wait Times
The Automated Wait Times project (also known as AWT) was an internal effort for Universal to improve their interactive experience managing ‘time windows’ for various theme park touch points.
The theme park, is dependent on communicating when attractions, showtimes, and characters are open/available during park hours. The Automated Wait Times team is responsible for making sure these times are accurate.
Simple Design
From the ground up, I needed to understand the perspective of not just the ‘automated wait time’ system, but holistically understand the people using it.
Universal had used no digital means in the past to do this process. Real world artefacts were being translated into screens for the first time.
Universal's First Time
The Automated Wait Times experience was created with insightful immersion in secondary research assisted with Baymard Institute readings, iterations on lo-fidelity mockups and meetings with clients and Universal employee’s.
This project involved hands on testing of mid-fidelity screens that were tested in a 'think-aloud' protocol. These screens were designed and documented by myself and Chaos Theory designer, Rebecca Bar.
The Legacy of AWT
The Automated Wait Times experience is currently being expanded and worked on to this day.
Services/Credit
I’d like to thank Rebecca Bar, my partner in design on this project, the internal team at Universal, Chris Stevens: Co-founder of Chaos Theory, and God for making the pathway possible for the completion and success of this project.
Universal Parks and Resorts
Automated Wait Times (AWT)
My Role:
UX/UI Designer | UX Researcher | Prototyper
Tool Description:
The Automated Wait Times dashboard, is a digital environment, where Universal employees can update, manage, and delete time windows for a specific point of interest in the park.
Automated Wait Times
The Automated Wait Times project (also known as AWT) was an internal effort for Universal to improve their interactive experience managing ‘time windows’ for various theme park touch points.
The theme park, is dependent on communicating when attractions, showtimes, and characters are open/available during park hours. The Automated Wait Times team is responsible for making sure these times are accurate.
Simple Design
I was assigned to re-design an older system that felt more like a translation rather than an update. From the ground up, I needed to understand the perspective of not just the ‘automated wait time’ system, but holistically understand the people using it.
Universal's First Time
The Automated Wait Times experience was created with insightful immersion in secondary research assisted with Baymard Institute readings, iterations on lo-fidelity mockups and meetings with clients and Universal employee’s.
This project involved hands on testing of mid-fidelity screens that were tested in a 'think-aloud' protocol. These screens were designed and documented by myself and Chaos Theory designer, Rebecca Bar.
The Legacy of AWT
The Automated Wait Times experience is currently being expanded and worked on to this day.
Services/Credit
I’d like to thank Rebecca Bar, my partner in design on this project, the internal team at Universal, Chris Stevens: Co-founder of Chaos Theory, and God for making the pathway possible for the completion and success of this project.
Universal Parks and Resorts
Automated Wait Times (AWT)
My Role:
UX/UI Designer | UX Researcher | Prototyper
Tool Description:
Our client, Universal Parks and Resorts relies on time windows for different parts in their theme park environment. Rides/Attractions, Showtimes, and Character Appearances are essential experiences that need management tools for employees at Universal, to communicate what is open/available for any given day.
The Automated Wait Times dashboard, is a digital environment, where Universal employees can update, manage, and delete time windows for a specific point of interest in the park.
Automated Wait Times
The Automated Wait Times project (also known as AWT) was an internal effort for Universal to improve their interactive experience managing ‘time windows’ for various theme park touch points.
The theme park, is dependent on communicating when attractions, showtimes, and characters are open/available during park hours. The Automated Wait Times team is responsible for making sure these times are accurate.
Intricate Tools - Simple Design
I was assigned to re-design an older system that felt more like a translation rather than an update. From the ground up, I needed to understand the perspective of not just the ‘automated wait time’ system, but holistically understand the people using it.
Universal's First Time
What followed, was the teaching (and practice) of producing a product from immersion - to delivery. The Automated Wait Times experience was created with insightful immersion in secondary research assisted with Baymard Institute readings, iterations on lo-fidelity mockups and meetings with clients and Universal employee’s.
This project involved hands on testing of mid-fidelity screens that were tested in a 'think-aloud' protocol. After, we updated the screens and handed off a high fidelity prototype to the team. These screens were designed and documented by myself and Chaos Theory designer, Rebecca Bar.
The Legacy of AWT
The Automated Wait Times experience is currently being expanded and worked on to this day. The team is looking to add other elements of Universal Parks and Resorts into the framework that was established when I was a part of this project.
Services/Credit
I’d like to thank Rebecca Bar, my partner in design on this project, the internal team at Universal, Chris Stevens: Co-founder of Chaos Theory, and God for making the pathway possible to the completion and success of this project.
Universal Parks and Resorts
Automated Wait Times (AWT)
My Role:
UX/UI Designer | UX Researcher | Prototyper
Tool Description:
Our client, Universal Parks and Resorts relies on time windows for different parts in their theme park environment. Rides/Attractions, Showtimes, and Character Appearances are essential experiences that need management tools for employees at Universal, to communicate what is open/available for any given day. The Automated Wait Times dashboard, is a digital environment, where Universal employees can update, manage, and delete time windows for a specific point of interest in the park.
Automated Wait Times
The Automated Wait Times project (also known as AWT) was an internal effort for Universal to improve their interactive experience managing ‘time windows’ for various theme park touch points:
The theme park, is dependent on communicating when attractions, showtimes, and characters are open/available during park hours.
The Automated Wait Times team is responsible for making sure these times are accurate.
Intricate Tools - Simple Design
I was assigned to re-design an older system that felt more like a translation rather than an update. Universal had used no digital means in the past to do this process. From the ground up, I needed to understand the perspective of not just the ‘automated wait time’ system, but holistically understand the people using it.
Universal's First Time.
What followed, was the teaching (and practice) of producing a product from immersion - to delivery. The Automated Wait Times experience was created with:
Insightful immersion in secondary research
Iterations on lo-fidelity mockups
Meetings with Chaos Theory and Universal employee’s.
This project involved hands on testing of mid-fidelity screens that were tested in a ‘think-aloud’ protocol. After, we updated the screens and handed off a high fidelity prototype to the team. These screens were designed and documented by myself and Chaos Theory designer, Rebecca Bar.
The Legacy of AWT
The Automated Wait Times experience is currently being expanded and worked on to this day. The team is looking to add other elements of Universal Parks and Resorts into the framework that was established when I was a part of this project.
Services/Credit
I’d like to thank Rebecca Bar, my partner in design on this project, the internal team at Universal, Chris Stevens: Co-founder of Chaos Theory, and God for making the pathway possible to the completion and success of this project.